The thing that stood out most about the Four Seasons was the excellent customer service. We spoke to Steve Torres since the catering manager was out of town that weekend. Steve was so pleasant to deal with. He gave us a complete tour of the hotel and really took the time to go through all the details with us. He was truly a breath of fresh air and so friendly compared to some of the people we’ve toured with at other venues.
Customer service is definitely one of our top priorities when picking a venue and Four Seasons jumped up to one of our top spots. One main reason was because of Steve’s excellent service and two because of the competitive rates for the reception and ceremony area. Oh yes, and it definitely helped that they were offering 3 complimentary (YES! FREE!!!) nights at the Four Seasons in Bora Bora, Whistler or The Lodget at Koele on Lanai. This bonus was definitely the best perk I’ve seen offered with any wedding package.
Here’s the lowdown:
Maximum Capacity: 200 seated guests for reception and ceremony
Site Fees: I received a quote for $3,200 for a summer wedding 6pm-12pm. This varies depending on time of year and time of day.
Catering: You must use hotel catering with a $18,000 food and beverage minimum.
Address: 2050 University Avenue, East Palo Alto, CA 94303
Phone Number: (650) 566-1200
Website: FourSeasons.com
The Good: Very convenient and easy to find – its right off the 101. Clean, new, modern decor on the inside and nice spacious rooms and bathrooms if you have overnight guests. Did I mention excellent service and super friendly staff? Competitive wedding packages. Awesome promotion – a 3 free night stay in luxurious accommodations in your choice of Bora Bora, Whistler or Hawaii. Wedding package includes a complimentary executive suite for Bride and Groom on wedding night. Easy & convenient parking.
The Not-So Good: If you really want a view, this isn’t the place for you. The hotel serves a lot of business travelers and it shows (this could be a plus since weekend rates could cost less??). The ballroom looks like a conference room plus there are no views or windows. I did see a few pictures of previous weddings they had in that ballroom and they did an AMAZING transformation of the place with lighting, decor and flowers. It looked beautiful and elegant. Also, the outdoor ceremony area isn’t ideal since its surrounded by tall business buildings. If this bothers you (like it did me) then I’d suggest booking a church since there are plenty of beautiful churches nearby.
Pictures:


The ballroom where the reception would take place. It’s kind of hard to tell what the space would look like for a wedding. You can ask the catering manager to send you pictures from past weddings and you can see the potential of how beautiful the space can be. I included an image I grabbed from their website which can give you a better idea of what the place would look like with decor, flowers and good lighting.

The bar and lounge area near the restaurant.
Cute little lounge area where guests can get drinks or hang out before the reception.
Pre-function area where you can set up cocktail hour, guest book signing etc. I’ve added an image below which will give you a better idea of what you could do with the area.

Guest room in case guests want to stay over night.
Lawn area where outdoor ceremony takes place.

Cute pool area with cabanas.
Please take this review with a grain of salt. This is solely based on my one-time personal experience and my photos are not the greatest. I recommend researching on websites such as WeddingWire.com, ProjectWedding.com and HereComestheGuide.com in addition to any other reviews you find online.
[Photos 1,4,8 and 11 borrowed from Four Seasons.com]